CUSTOMER ADVISORY

Dear Customer,

Please find below information just received in a notice from MSC:

Due to significantly reduced water levels in the St. Lawrence River, MSC (Canada) Inc will be implementing a Low Water Surcharge (LWS) on all exports loading out of Port of Montreal.

Details are as follows:

Effective Date:

• Canada to all trades (except USA and Puerto Rico): September 1st, 2025 (sailing date) Revised from the previous August 25th, 2025
• Canada to USA and Puerto Rico: September 8th, 2025 (sailing date)
• Quantum: 150 USD/20' (all equipment types), 300 USD/40' (all equipment types)
• Affected Trades: All Canadian Export Trades
• Affected Origins: All origins loading out of Montreal
• Commodity and Cargo type: All commodities and equipment types

Please reach out to your Hensall Global representative should you have any questions / concerns.

Sincerely,

HENSALL GLOBAL LOGISTICS

Dear Customer,

Please find below information just received in a notice from MSC:

Due to significantly reduced water levels in the St. Lawrence River, MSC (Canada) Inc will be implementing a Low Water Surcharge (LWS) on all exports loading out of Port of Montreal.

Details are as follows:

Effective Date:

• Canada to all trades (except USA and Puerto Rico): August 25th, 2025 (sailing date)
• Canada to USA and Puerto Rico: September 8th, 2025 (sailing date)
• Quantum: 150 USD/20' (all equipment types), 300 USD/40' (all equipment types)
• Affected Trades: All Canadian Export Trades
• Affected Origins: All origins loading out of Montreal
• Commodity and Cargo type: All commodities and equipment types

Please reach out to your Hensall Global representative should you have any questions / concerns.

Sincerely,

HENSALL GLOBAL LOGISTICS

Dear Customer,

Please note that congestion levels at many major European ports are worsening.

Average berth waiting times continue to climb at Bremerhaven, Hamburg, Antwerp, Rotterdam and Felixstowe.

The bottlenecks are being fueled by a combination of market disruptions and geopolitical tensions.

Low water levels on the Rhine River are also restricting barge traffic to and from inland terminals which is driving further backlog and congestion.

Compounding the problem is the instability created by the US tariff threats.

In response to the logistics disruption, carriers are now starting to announce congestion surcharges.

We continue to monitor as the situation is evolving and will provide further information and guidance on the potential for the application of costs as further communications are received.

Please reach out to your Hensall Global representative should you have any questions.

Sincerely,

HENSALL GLOBAL LOGISTICS

Dear Customer,

This letter is to inform you that we have moved our office and have a new address. Please update your records to reflect the new address below.

Former address:

1 Davidson Drive, Hensall, Ontario, N0M 1X0

New Address:

210 Wellington Street West, Exeter, Ontario, N0M 1S2

Our email address, phone number and website will remain the same.

If you have any questions, please do not hesitate to contact your Hensall Global representative.

Sincerely,

HENSALL GLOBAL LOGISTICS

Dear Customer,

CN has issued the following update to the industry:

Following six days of mediation and an arbitration process, Canada Industrial Relations Board appointed Arbitrator William Kaplan has issued a binding decision, setting the terms of a new collective agreement between CN and the Teamsters Canada Rail Conference (TCRC). The TCRC represents approximately 6,000 of our conductors, conductor trainees, yard coordinators and locomotive engineers across CN’s network in Canada. 

The three-year collective agreement is retroactive to January 1, 2024, and runs through December 31, 2026. The agreement includes a 3 percent wage increase for each of 2024, 2025 and 2026.

This resolution comes on the heels of seven months of continued labour stability in Canada, and we are committed to maintaining the level of service our customers rely on.

Please reach out to your Hensall Global representative should you have any questions.

Sincerely,

HENSALL GLOBAL LOGISTICS

Dear Customer,

Please find update released to the industry by the Maritime Employers Association.

“Since November 25th, the MEA and the Longshoremen’s Union have been engaged in a 90-day mediation process, which was supposed to end on February 14th. At the mediator’s suggestion, both parties agreed to extend the process until March 14th. Since then, the parties and the mediator have continued discussions in an effort to find common ground, with the goal of reaching a negotiated collective agreement. The special mediator informed us today that he no longer saw any potential agreement between the two parties and has ended the mediation process.

The end of mediation triggers the process of arbitration, to which both parties must submit.”

We continue to monitor and will provide further update as new information is made available.

Sincerely,

HENSALL GLOBAL LOGISTICS

Dear Customer,

Please find below information received in a notice from ZIM:

The decision has been taken to update our freight rates from Canada ports to all the Mediterranean & Black Sea ports for all types of cargo (dry, refrigerated, and special equipment).

Therefore, with reference to your rate agreement with ZIM, please be advised as for the increases below:

• For all cargo Types - $300 per TEU
• Effective as of March 28th, 2025, until further notice.
• 1st vessel of call in CA M/V Spyros A 63 / East

Please reach out to your Hensall Global representative should you have any questions / concerns.

Sincerely,

HENSALL GLOBAL LOGISTICS

Dear Customer,

Please find below information received in a notice from MSC:

MSC (Canada) Inc. will be implementing a General Rate Increase (GRI) on export cargo sailing from Canada to Black Sea, Greece and Turkey, East Med Trades effective from April 1st, 2025.

Specific details as follows:

• Effective Date: April 1st, 2025 (PCD Date)
• Quantum: 100 USD/TEU
• Affected POLs: Montreal, Vancouver, Halifax & Saint John
• Affected Trades: BLACK SEA, GREECE AND TURKEY, EAST MED 
• Affected Destination: Russia, Greece, Turkey, Bulgaria, Romania, Ukraine, Georgia, Cyprus, Lebanon, Syria, and Egypt
• Commodity and Cargo Type: Applicable on ALL CONTAINER TYPES (Including Reefer and Agri)

Please reach out to your Hensall Global representative should you have any questions / concerns.

Sincerely,

HENSALL GLOBAL LOGISTICS

Dear Customer,

Please find below information received in a notice from MSC:

MSC (Canada) Inc. will be implementing a General Rate Increase (GRI) on all export cargo sailing from Montreal to Middle East & Red Sea effective from April 1st, 2025. 

Specific details as follows:

• Effective Date: April 1st, 2025 (PCD Date)
• Quantum: 150 USD/TEU
• Scope: ALL origins via POL Montreal, Halifax & Saint John 
• Affected Destination: Maldives (Male), Jordan (Al Aqaba), Saudi Arabia (Duba, Jeddah, King Abdullah), Egypt (Sokhna Port), Sudan (Port Sudan), Bahrain (Bahrain), Iraq (Umm Qasr), Kuwait (Shuaiba, Shuwaikh), Oman (Salalah, Sohar), Qatar (Hamad), Saudi Arabia (Dammam, Jubail), United Arab Emirates (Abu Dhabi, Ajman, Jebel Ali, Ras Al Khaimah, Sharjah, Umm al Qaiwain)
• Commodity and Cargo Type:  All commodities and equipment type

Please reach out to your Hensall Global representative should you have any questions / concerns.

Sincerely,

HENSALL GLOBAL LOGISTICS

Dear Customer,

CPKC has issued the following update to the industry:

For Marines: Effective Mar 5 Wednesday, 1200hrs Noon EST Vaughan gates will reopen to Racine / VIAU, for PreBills. CAST has been reopened from Mar 3.

• Export loaded traffic.
• Prebilled empties.
• Loaded containers in temperature-controlled equipment.

Please reach out to your Hensall Global representatives should you have any questions / concerns.

Sincerely,

HENSALL GLOBAL LOGISTICS